Good news. My letter to Said Doctors Clinic that I recently blogged on was received. I first received a phone call from someone who was very grateful that I sent it. I was apprehensive. She said that they were basically assembling a group of doctors to review O’s chart to conduct an ‘internal investigation’ of sorts to see if somewhere a long the way they missed something, and how they could better their practice and learn from their mistakes. I thought…’well, atleast they responded and it sure feels good to hear those words. I sensed sincerity in her voice, and I desperately wanted to believe that it was true. She said that she would contact me when the investigation was complete and let me know how it went. I figured that it might be months, maybe a year, maybe more. Maybe never. 3 weeks later, she phoned back and she almost had a sense of enthusiasm in her voice. That was puzzling. I listened. She said that O’s chart was reviewed and that they whole heartedly agreed with me that they ‘could have done a much better job’. Wow…BLOW ME OVER! I had to sit down. In the middle of the floor. She continued to invite me to take part in a parent panel, in an advisory capacity about how to make the patients/parent’s experience better in such a situation. Wow again!
I’d love some feedback from others to take to my first meeting on Tuesday. Anyone who has Special Needs kids, has received diagnoses that were difficult to hear, has children with autism, or are just plain in tune with this process…
I would like to hear what others think on these questions that I’ve thought up in my mind. Feel free to email me privately or respond to this post. I’d really appreciate your feedback and will of course keep the information confidential.
Thank you so much for any information that you might be able to provide me with!
1. How would you have liked to have been included in the diagnosis process of your child? What worked? What didn’t?
2. How could the doctor/clinic/hospital have bettered this experience for you? Your family? For your child?
3. If you have a child with autism/special needs, what are 3 things that you wish you could tell your doctor that would help you NOW in your child’s and your family’s healthcare situation?
4. If you have a child with autism/special needs, what are 3 things that you wish you could tell your doctor that would have helped you EARLY IN YOUR CHILD’S DIAGNOSIS to make your child’s and your family’s healthcare situation?
5. In terms of your doctor’s actual office space, what would make your visit with your child with autism/special needs easier? How could they make the actual visit better? Include as much detail as you would like to express. Parking? Location of building? Check-in process? Expectations of staff to help accommodate you? Waiting room? Clinic rooms? Special accommodations?
6. What is some vocabulary that is complementary to where you are in your parenting of a child with autism/special needs? Vocabulary that is not helpful to where you are in your parenting of a child with autism/special needs?
7. What was/is your expectation of your doctor in the process of your autism diagnosis for your family? What was/is your expectation of your doctor (not autism related doctor, but gen practice doctor) in the process of caring for your child with autism? For the rest of your family/children?